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DATA AND INFORMATION
- How long does it take to get the information?
- How often does AVS update its records?
- Do your databases contain records for people, businesses, or assets in other countries?
- How current is your information?
- How accurate is your information?
SEARCHES AND REPORTS
- What information can I expect to obtain by using one of the AVS searches/services?
- How do I view my purchased report?
- Do you have any sample reports?
- How much do your searches/reports cost?
- Why does AVS require certain information about the business and/or individual who is requesting the search?
- Are you able to search for company/corporation information?
- Can you find an unlisted Phone number?
- Can you find a street address with a PO Box?
- Can you find a forwarding address?
- Can I use AVS to locate a person's place of employment?
- Are you able to search for cell phone numbers?
TERMS AND CONDITIONS
- Will the person or business that I am searching for or investigating be notified?
- Will I be charged for the search if I cannot find the person I am looking for?
- Are there any terms or conditions that I should be aware of?
PAYMENTS AND BILLINGS
- What Payment Methods does AVS Accept?
- What Credit Card types do you accept?
- Do you accept International Credit Cards?
- Is your Website really secure?
- Are there any recurring fees?
- How can I view my Billing and Usage Information?
MISCELLANEOUS
- Companies have charged us $49 to $130 per search, returning out-of-date information. How are you different?
- What if the results of your search turn out to be information that already have?
- What is “My Account”?
- How do I sign in to my account?
- How do I add an additional user to the company account, suspend a user, or change user information?
- What does a System Administrator do?
- What do I do if I forget my password?
- What if I have additional questions?
DATA AND INFORMATION
1. How long does it take to get the information?
AVS Members, with login access to the AVS website, will receive information in real time (almost instantaneously).
There are a few searches such as Tenant Screening and Employment Screening that may require the assistance of an AVS Researcher. If the request requires the assistance of an AVS Researcher, the turn-around time can range from 24 to 72 hours.
2. How often does AVS update its records?
The data provided by AVS is a combination of over 33 billion records from over 8,800 different data sources. Data sources are updated daily, weekly, monthly, and annually, depending on the particular data source.
3. Do your databases contain records for people, businesses, or assets in other countries?
We limit our searches to the following: all states in the United States.
4. How current is your information?
This depends on the type of information in question, but generally very current. AVS information comes from a variety of sources from our data partners. Some database-driven information is updated on a schedule (daily, weekly, and sometimes monthly). Other information is accessed directly from government archives via real-time internet gateways, and is therefore as current as the government records can be. Some information is pulled in person, at the courthouse, and is the most fresh, up to date information available. AVS information is as current as possible; but some of the updates are out of our immediate control.
5. How accurate is your information?
The data used in the AVS system sometimes has errors. Data is sometimes entered poorly and processed incorrectly. As a result, defects occur. This system should not be relied upon as definitively accurate – unless it has been verified. To insure that the data is accurate, independently verify the data.
SEARCHES AND REPORTS (back to top)
1. What information can I expect to obtain by using one of the AVS searches/services?
Each search might obtain different information, depending upon the type of search and the data that is contained in the records of the particular person, business, or asset. To see what information is generally obtained by using a particular search, click on the link that pertains to the search/service you are interested in. Or, if you have a specific question about a search or service, try using keywords to Search Our Website. If that does not work, call or email Client Services.
2. How do I view my purchased report?
Most reports purchased will be viewable on your computer screen immediately after your search. However, for Tenant Screening and Employment Screening, some of the reports require assistance by AVS researchers. When AVS researchers are required, the report will be emailed or sent to you within 24 to 72 hours.
3. Do you have any sample reports?
The below links will show you samples of some of the reports AVS offers:
4. How much do your searches/reports cost?
Click here to go to our price list.
5. Why does AVS require certain information about the business and/or individual who is requesting the search?
The fundamental reasons we need that information is to verify that there is a legitimate business reason to request the search. At a minimum, we need the following:
a) THE E-MAIL ADDRESS: We use a sophisticated system of security so that when your information is sent through the Internet, it is virtually impossible to decipher it. There is often a requirement to send information and/or reports to the Clients’ E-mail address. When this happens, AVS wants to make sure that the E-mail address has been included, and that we have the correct E-mail address.
b) YOUR NAME: Most Clients use a credit card to pay for our services. To authorize the use of the credit card, the credit card companies require a minimum of The Cardholder's Name, and the Cardholder's Billing Address, Zip or Postal Code. Note: Clients can also pay for AVS services via Electronic Check.
c) A CONTACT TELEPHONE NUMBER: Often, the Client requests searches or investigations that require that an AVS researcher is assigned to searches/service requests. The researcher may need to clarify a point in the submitted data, such as the spelling of a name, possible family members or to request more information about the person being sought or investigated. In this way, we can deliver the best service possible to the Client.
d) BILLING ADDRESS, ZIP OR POSTAL CODE: The Address, Zip or Postal Code, along with the Credit Cardholder’s Name, is required to insure that the Cardholder is authorized to use the Credit Card.
e) We need the data on the business or individual for matters of good record keeping. We make a record of every search/service we perform. That way, if there is ever any question as to what work was done, for whom, by whom, when it was requested, when it was delivered, what information was delivered, by what means it was delivered, or how much was billed for the information, we will be able to answer those questions.
6. Are you able to search for company/corporation information?
Yes, we provide business information searches. We provide business verification and business fraud defender information.
7. Can You find an unlisted Phone number?
Only if it's in a legally accessible public record
8. Can you find a street address with a PO Box?
Yes.
9. Can you find a forwarding address?
Yes.
10. Can I use AVS to locate a person's place of employment?
Yes. We have a very powerful employer/employment search that can be used to find your subject's current employer.
11. Are you able to search for cell phone numbers?
Cell phone data does periodically show up in public record sources. Please try our Phone Search to look for possible matches.
TERMS AND CONDITIONS (back to top)
1. Will the person or business that I am searching for or investigating be notified?
No. Our searches are performed confidentially. The person or business searched for or investigated, is not informed of the search or investigation.
2. Will I be charged for the search if I cannot find the person I am looking for?
For most of our searches, we do not charge the Client if no record is found using the Client's search criteria. For example let’s use the following scenario:
a. The Client uses the Social Security Number as the search criteria.
b. A Social Security Number Trace is conducted.
c. The Client does not find any record of the Social Security Number and no information is returned.
In this scenario, the Client is not charged for the search. If a record is found and information is returned, we must then charge for the search. See the Terms and Conditions in the AVS Membership Agreement for more information.
Identity Verification, Skip Tracing, and Tenant and Employment Screening searches will always incur a charge
3. Are there any terms or conditions that I should be aware of?
Yes. The terms and conditions are included in the AVS Membership Agreement. Becoming an AVS Member means that you have reviewed and agreed to the terms and conditions described in the AVS Membership Agreement. A written copy of the AVS Membership Agreement can be obtained by clicking on the link for AVS Membership.
PAYMENTS AND BILLINGS (back to top)
1. What Payment Methods does AVS Accept?
AVS accepts Visa, Master Card, Discovery Card, and American Express Card. We also accept Electronic Checks.
Before you are able to conduct any search or generate a report, you must be an AVS member. Please click the following link to register for AVS membership. Or fax the membership form to AVS. Member ship approval could take from 3 to 7 days.
If you do not have access to email, you can request assistance from AVS in searching databases, public records, government records, and other sources. For a fast turn around to receive the report, provide a credit card number and related information. The request will be processed in the order it is received.
If internet access in unavailable, please mail your application to the address below:
America’s Verification Systems
Attn: CLIENT SERVICE
P. O. Box 48384
Wichita, KS 67201
2. What Credit Card types do you accept?
Currently, AVS accepts Visa, Master Card, Discovery Card and American Express. You can make your purchase with a debit or a credit card on the AVS website.
3. Do you accept International Credit Cards?
We do not currently accept payment from international credit cards for security and fraud protection purposes. If you do not have a US based credit card you will need to make a purchase by mailing us a check or money order payable to AVS. Please add on an additional $3.50 surcharge for mailing in payment.
Once we receive payment your transaction will be processed and you will be emailed an invoice of your purchase. You may then sign onto your account at the AVS website [http://www.avsdata.com] to perform your searches and receive your reports. You will not receive your report on the website until AVS receives and processes the payment. Please include the email address you setup your AVS account under with your check or money order, and also tell us what type of report you are purchasing. (**PLEASE NOTE - You are still required to obtain an AVS membership account before mailing in payment).
Please mail payment to the below address:
America’s Verification Systems
Attn: CLIENT SERVICE
P. O. Box 48384
Wichita, KS 67201
4. Is your Website really secure?
We use the industry's best system of encryption for transmitting data from our Website. Nobody has ever had their data stolen while using our system. Although it is theoretically possible to break any security system, the system we use has never been broken, and the chances of it ever being broken are extremely slim.
Additionally, your System Administrator has the ability to restrict access to the AVS website by IP address.
Note: Some people feel more comfortable using US Mail, telephone, or FAX when submitting their information requesting a search or a report. We prefer that clients use our website for conducting searches and generating reports. However, we can take requests by whichever means suits the Client. There is a surcharge when AVS is required to provide assistance.
5. Are there any recurring fees?
Presently, AVS does not charge any monthly fees. The client does not have any recurring costs. You will only be charged if you conduct a search, request a report, or confirm a purchase with us. To reiterate, we do not process any recurring billings or monthly charges.
6. How can I view my Billing and Usage Information?
First, go to “My Account” to review the history of your searches, reports, and purchases and their related costs. If this does not suffice, you can request a copy of your detailed activity by sending an email to billing@avsdata.com. You can choose to receive a specific time frame or have your usage automatically emailed to you either daily or monthly. Please be sure to include your account number and the dates you need.
MISCELLANEOUS (back to top)
1. Companies have charged us $49 to $130 per search, returning out-of-date information. How are you different?
Our databases are updated constantly (some every hour). The only time you might receive a list of records from us is when there is more than one record that exactly matches the search criteria you provided, For example, you specify -- Name: Carolyn; Date of Birth: 3/23/1964. There would ostensibly be multiple persons who match these criteria.
Importantly, we provide the highest quality of services at the lowest prices. We are the lowest cost provider of Identify Verification, Skip Tracing, Employment Express Screening, and Tenant Express Screening. We excel in providing exemplary service; in helping our clients realize that the service is worth the money.
Refer to the FAQ if you have any questions. If you still have questions or concerns, email Client Services. We will respond as quickly as possible
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2. What if the results of your search turn out to be information that already have?
The system performs every search using precisely the search criteria the Client provides. If the search finds records, we must charge for the search. Consider the following scenario (and this actually happens quite often):
a. A Client has been searching for a particular person for some time.
b. The Client has a previous address from a few years ago.
c. Once a month, the Client conducts a Name and Address Search, or a Social Security Number Trace to see if a new address has been reported for the person.
d. Each time the Client submits a request, a search of databases is conducted. Records are retrieved and information is reported. However, there is no new address for the Subject.
In this scenario, the Client incurs a charge because records are retrieved and information in on the subject is reported.
It is only fair that we charge for the work our system provides because every search involves an expenditure of AVS resources -- regardless of whether you find anything new. We expend significant time, effort, and costs to insure that new records are continually added and our databases are continually updated. In this way we insure that you are provided with the most accurate, up-to-date information possible.
Note: In each case, every request conducted involves thorough and exhaustive searches of every available database system and information source from our data partners. If there are any records or information to be found, we will find them. But, we often have no control over the content of those records. Please see the Terms and Conditions in the AVS Membership Agreement.
3. What is “My Account”?
System users can access “My Account” to change passwords and Login IDs, check their activity, view company security, set preferences for reports, and view saved reports. System Administrators for a company have additional access, which allows them access to “Manage Users” (where users can be added), “Manage Company” (where various security and report settings can be set.)
4. How do I sign in to my account?
To sign onto your account please do the following:
• Go to https://www.avsdata.com/login.php
• Enter your username
• Type your password onto the appropriate field
• Enter the proper authentication code displayed on the screen
• Click "Login"
5. How do I add an additional user to the company account, suspend a user, or change user information?
For security reasons, the account administrator is the only contact authorized to add/suspend users on an account. From the main menu, look under “My Account” then click “Manage Users.” Simply select the “Add User” option and follow the instructions on the page to add a new user.
By providing the user their own login and password, you as the administrator can choose which options you allow them to access. You can also monitor how many searches a specific user has done for a particular month by accessing the “Activity” or “Billing Info” screens.
In order to suspend or change information for a user, click the user’s name then adjust the settings of that particular user. Make sure you save any changes that are made on this page.
Note: Any employee released from your company should be suspended immediately to prevent fraudulent usage. It is a violation of the AVS, LLC Terms of Service to have more than one user logging in using the same login ID.
6. What does a System Administrator do?
All AVS customers have an identified “System Administrator.” This is the employee within YOUR COMPANY who has special access to the “My Account” section of the AVS Website.
Responsibilities of the System Administrator are:
o Add and suspend users
o Change user passwords
o Retrieve invoices and statements
o Retrieve billing detail and activity
o Set search functionalities and system preferences
o Set company security restrictions
IMPORTANT – System Administrators are responsible for suspending user access for the company’s terminated employees. AVS is not responsible for charges incurred by terminated employees whose access was not suspended at time of termination.
7. What do I do if I forget my password?
If you forget your password, please see the employee at your company who is the System Administrator. This person can reset your password. If you are a System Administrator and need help resetting a password or login ID, please contact AVS Client Services by sending an email to clientservice@avsdata.com or by calling (316) 263.7227.
8. What if I have additional questions?
Please feel free to email us at clientservice@avsdata.com or call Client Services at (316) 263.7227 between 9:00 am - 6:00pm CST
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